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About Us / Terms and Conditions

DataSafe Limited is a technical support company strictly devoted in providing first class service to all its customers. We are one of the first companies in Trinidad and Tobago to specialize in Data Recovery Services. We also provide a wide range of computer services, with over 10 years in customer support and a number of computer resources. Significant growth in the information technology has changed the way we communicate and go about with our business and therefore there is a need for specialized services to deal your computer needs.

 

With increasing numbers of computer systems and broadband internet services, the threat of infection and security risks becomes a huge problem plaguing our systems in our homes and offices. DataSafe provides Data Security services for all types of systems to protect against infections that could lead to data loss or identity theft.

 

We know your data is very important to you, but unfortunately, not everyone will back up their data properly, and even with proper back up services, everyone is prone to data loss due to natural disasters and failure of Storage Devices such as Hard Drives, Tape Drives, Memory Sticks, Optical Disks, etc. DataSafe specializes in Data Recovery and has invested in state-of-the-art hardware and software that can retrieve and restore data from any of these devices, even when you think your data is lost forever. We also provide Data Back-up services to help protect your systems against future data loss.

 

 

  

 Why do you need DataSafe Limited?

 

  • Because we are a strictly service oriented company, we will be able to ensure that more time will be spent diagnosing and fixing your problem.  
  •  Data recovery by software is very dangerous and could cause more harm.
  •  DataSafe uses expensive, state-of-the-art equipment to recover your Data.
  • We have access to Class 100 Federal Standard Clean room facilities for repairing Hard Disk Drives, free from microscopic particles which could cause further damage to your data.
  • Our staff has years of technical support experience. Everyone is treated in a friendly, professional manner.
  • Your data is kept in a highly secure storage location and we take every step that your data remains private.
  • Flat rate pricing system so you don't have to worry about long hourly rates.
  • We provide simple affordable solutions for computer systems and networks for your home and small business.



Data Recovery - Terms and Conditions

Authorization
The client authorizes Data Safe Limited to evaluate of the media sent to determine the nature of the damage and provide an estimate of recovery cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval. 

Manufacturer Warranty
The client agrees that during the process of data recovery it may be necessary to break the seals on the media, thereby voiding the manufacturer’s warranty. 

Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data contained therein sent to Data Safe Limited
Any property left with Data Safe Limited unclaimed for 90 days, will be disposed. At which time, Data Safe Limited shall have no liability to the client or any third party. 

Limited Liability
Data Safe Limited shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service. 

In no event will Data Safe Limited be liable for any loss of data or loss of revenue or profits or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Data Safe Limited has been advised of the possibility of damages or loss to persons or property. Data Safe Limited liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

Client and Data Safe Limited agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Data Safe Limited option, additional attempts by Data Safe Limited to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Data Safe Limited services would be much greater if Data Safe Limited undertook more extensive liability. 

Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Data Safe Limited, and assumes any and all known risks of injury and property damage that may results. 

Confidentiality
Data Safe Limited agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment except to employees subject to confidentiality agreements or as required by law.

Data Safe Limited endeavors to take all reasonable precautions to protect the condition and confidentiality of your data while in our possession. 

Payment
Payment is due in full upon completion of recovery, prior to release of data. 
Purchaser acknowledges that all fees relating to data recovery service are final; no refund will be permitted under any circumstances. 
The client is financially responsible for all shipping costs, custom duties and taxes to and from Data Safe Limited.
We accept Cash and Cheques only. 

Warranty
Data Safe Limited makes no warranty, express or implied, and Data Safe Limited disclaims any warranty of any kind, including any warranty of merchantability or fitness for a particular purpose. 

Agreement
This Agreement shall be governed in all respects by and construed in accordance with the laws of the Republic of Trinidad and Tobago, without respect to its conflict of law rules.